Processing times have returned to normal, and the backlog has been successfully cleared. All DocProof transactions, including those requiring manual review, are now being processed as expected.
We apologize for any inconvenience this incident may have caused and appreciate your patience and understanding while we worked to resolve the issue.
Posted Jul 03, 2026 - 15:57 UTC
Identified
Incident Notice: DocProof Processing Delay
We are currently experiencing a processing delay across all data centers for DocProof transactions that involve manual processing. The issue began at 05:35 UTC on July 3, 2026.
Current Status: All services remain operational, and our team is actively working to process the accumulated backlog and restore normal processing times.
We will provide further update once normal processing times have been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted Jul 03, 2026 - 08:26 UTC
This incident affected: SGP data center (Identity Verification Processing), US data center (Identity Verification Processing), and EU data center (Identity Verification Processing).