All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Netverify Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Processing Operational
Identity Verification Retrieval API Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023
Scheduled Liveness Service Maintenance on U.S. Data Center on Mar 20, 2023
Completed - Cancelled scheduled Liveness Service Maintenance on U.S. Data Center.
Mar 19, 21:20 UTC
Scheduled - - What services are impacted?
During this maintenance, end users may experience intermittent disruption to the liveness journey. We sincerely apologize for any inconvenience.

- When will this happen?
Monday, March 20th, 2023
UTC Time: 8:00 a.m - 9:00 a.m.

- Estimated maintenance window
Up to 1 hour

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

The same window is shown below in different time zones for your convenience:

US Eastern Time (ET): Monday, March 20 Time: 4:00 a. m - 5:00 a.m.
Singapore Time (SGP): Monday, March 20 Time: 4:00 p. m - 5:00 p.m.

- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or our support portal.
Mar 17, 23:01 UTC
Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

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