All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Netverify Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Processing Operational
Identity Verification Retrieval API Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
2022-11-25 Service Instability with Identity verification Web Client (U.S./EU/SGP)
Resolved - We are pleased to inform you that the recent instability has been resolved, and our Identity Verification Web client services are fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.
Nov 25, 05:28 UTC
Monitoring - A fix has been implemented and we are monitoring the situation.
Nov 25, 05:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 04:56 UTC
Investigating - We’re really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The liveness step will show 'please wait' message. The issue is affecting the accounts where the domain name prefix is not defined.

We would request to perform the following steps in your Jumio portal account if the domain name prefix is currently not defined.

1. Go to Settings => Identity Verification =>Application Settings.
2. Specify a subdomain in the "Domain name prefix" field, click on save, and click on the "submit" button when it asks the authorise the action.

Our engineering team is actively working to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com
Nov 25, 04:51 UTC
Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

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