All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
99.98 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
99.85 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Document Verification Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Screening Service Operational
90 days ago
100.0 % uptime
Today
KYX Processing Operational
90 days ago
100.0 % uptime
Today
KYX Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Netverify Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Document Verification Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Screening Service Operational
90 days ago
100.0 % uptime
Today
KYX Processing Operational
90 days ago
100.0 % uptime
Today
KYX Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Document Verification Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Screening Service Operational
90 days ago
100.0 % uptime
Today
KYX Processing Operational
90 days ago
100.0 % uptime
Today
KYX Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2023
Scheduled KYX Maintenance on U.S. Data Center on September 25th, 2023
Completed - Good news! We would like to notify you that our regularly scheduled KYX maintenance event in the US data center has been successfully completed. All services have resumed normal availability.

Regularly scheduled maintenance events are necessary and beneficial to you and your customers as we improve our service. We appreciate your patience and continued understanding.
Sep 25, 05:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:03 UTC
Scheduled - - What services are impacted?
During this maintenance, end users will experience a service disruption of up to 10 minutes. Requests will result in HTTP 4xx and 5xx errors. However, the Customer Portal and Retrieval functionality will not be affected. We sincerely apologize for any inconvenience.

- When will this happen?
U.S. Eastern Time (EDT): September 25, 2023 1:00 a.m. - 1:30 a.m.


- Estimated maintenance window
30 minutes

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

- The same window is shown below in the UTC time zone for your convenience.
UTC time: September 25, 2023 5:00 a.m. - 5:30 a.m.

- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or our support
portal.
Sep 24, 15:52 UTC
Scheduled KYX Maintenance on EU Data Center on September 25th, 2023
Completed - Good news! We would like to notify you that our regularly scheduled KYX maintenance event in the EU data center has been successfully completed. All services have resumed normal availability.

Regularly scheduled maintenance events are necessary and beneficial to you and your customers as we improve our service. We appreciate your patience and continued understanding.
Sep 25, 04:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 04:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 24, 15:47 UTC
Scheduled - - What services are impacted?
During this maintenance, end users will experience a service disruption of up to 10 minutes. Requests will result in HTTP 4xx and 5xx errors. However, the Customer Portal and Retrieval functionality will not be affected. We sincerely apologize for any inconvenience.

- When will this happen?
UTC time: September 25, 2023 4:00 a.m. - 4:30 a.m.

- Estimated maintenance window
30 minutes

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or our support
portal.
Sep 24, 15:46 UTC
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Scheduled Maintenance on SGP Data Center on September 21st
Completed - Good news! We would like to notify you that our regularly scheduled maintenance event in the SGP data center has been successfully completed. All services have resumed normal availability.

Regularly scheduled maintenance events are necessary and beneficial to you and your customers as we improve our service. We appreciate your patience and continued understanding.
Sep 20, 16:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 16:01 UTC
Scheduled - - What services are impacted?
During this maintenance, end users will experience a service disruption of up to 10 minutes. Requests will result in HTTP 4xx and 5xx errors. However, the Customer Portal and Retrieval functionality will not be affected. We sincerely apologize for any inconvenience.


- When will this happen?
Singapore Time (SGT): September 21, 2023 12.00 a.m. - 12.30 a.m.

- Estimated maintenance window
30 minutes each

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

- The same window is shown below in the UTC time zone for your convenience.
UTC Time (UTC): September 20, 2023 4.00 p.m. - 4.30 p.m.

- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or our support
portal.
Sep 20, 08:16 UTC
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Scheduled Maintenance on SGP Data Center on September 19th
Completed - Good news! We would like to notify you that our regularly scheduled maintenance event in the SGP data center has been successfully completed. All services have resumed normal availability.

Regularly scheduled maintenance events are necessary and beneficial to you and your customers as we improve our service. We appreciate your patience and continued understanding.
Sep 18, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 16:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 16:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 13:25 UTC
Scheduled - - What services are impacted?
During this maintenance, end users will experience a service disruption of up to 10 minutes. Requests
will result in HTTP 4xx and 5xx errors. However, the Customer Portal and Retrieval functionality will not
be affected. We sincerely apologize for any inconvenience.


- When will this happen?
Singapore Time (SGT): September 19, 2023 12:00 a.m. - 12.30 a.m.

- Estimated maintenance window
30 minutes each

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations.
Jumio Technical Support will also be available during this time to assist you with any questions.

- The same window is shown below in the UTC time zone for your convenience.
UTC Time (UTC): September 18, 2023 4.00 p.m. - 4.30 p.m.