All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
KYX Unified Portal Operational
90 days ago
100.0 % uptime
Today
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Netverify Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
KYX Unified Portal Operational
90 days ago
100.0 % uptime
Today
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Processing Operational
Identity Verification Retrieval API Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Screening Service Operational
KYX Processing Operational
90 days ago
100.0 % uptime
Today
KYX Unified Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
2023-05-26 Service Instability with Liveness capability service for V3/KYX
Resolved - We are pleased to inform you that the recent instability has been resolved, and the affected Liveness Capability of our Identity Verification service through API is fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
May 26, 17:31 UTC
Identified - We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with our Identity Verification service affecting all our DCs. We currently are aware that the Liveness Capability is currently resulting in a "WARNING" with a "BAD_QUALITY" label for all API transactions involving Identity verification. We know this is customer-impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
May 26, 14:37 UTC
May 25, 2023
2023-05-25 : Service Instability with fraud detection Face Lookup (1 to many) service
Resolved - We are pleased to inform you that the recent instability has been resolved, and our Face Lookup (1 to many) service is fully restored.
May 25, 18:15 UTC
Identified - Identity Verification transactions are being processed normally; however, we have identified an instability with our fraud detection Face Lookup (1 to many) service.

Jumio engineering team is actively working to restore the service. We will share further updates soon.
May 25, 17:15 UTC
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

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