Monitoring - Our top priority is to fully restore your services and ensure a smooth, reliable identity verification experience for your end users. We sincerely apologize for the disruption and inconvenience this has caused.
We have identified the root cause of the issue and have implemented a fix at 03:14am UTC. In addition, we are taking proactive steps to prevent it from happening again.
While the primary issue has been addressed, we are still working through the remaining backlog. We will continue to keep you informed as more updates become available.
Jul 08, 2025 - 04:35 UTC
We have identified the root cause of the issue and have implemented a fix at 03:14am UTC. In addition, we are taking proactive steps to prevent it from happening again.
While the primary issue has been addressed, we are still working through the remaining backlog. We will continue to keep you informed as more updates become available.
Jul 08, 2025 - 04:35 UTC
Investigating - We are currently experiencing a delay in processing ID and IV verification transactions in our U.S. data centers. This issue began at 00:50 UTC on June 8 and is affecting the availability of Usability checks, resulting in delays in transaction processing.
Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.
Apologies for the inconvenience.
Jul 08, 2025 - 02:32 UTC
Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.
Apologies for the inconvenience.
Jul 08, 2025 - 02:32 UTC
About This Site
This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.
New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-
US data center
Degraded Performance
performNetverify API
Degraded Performance
Identity Verification Web
Degraded Performance
Identity Verification SDK
Degraded Performance
Identity Verification Retrieval API
Operational
Identity Verification Processing
Degraded Performance
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Degraded Performance
Fastfill API
Degraded Performance
Doc Proof
Degraded Performance
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
EU data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Operational
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
SGP data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Processing
Operational
Identity Verification Retrieval API
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Operational
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
Third Party Services
Operational
CPF Validation
Operational
Email Check
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.