All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Third Party Services Operational
CPF Validation Operational
Email Check Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 5, 2026

No incidents reported today.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Delay in Transactions Retrieval - US DC
Resolved - The issue affecting our US data center has been resolved. During the incident, customers may have experienced increased latency and delays when calling the Retrieval API endpoint service.

Our engineering team has identified and addressed the underlying cause, and services have now returned to normal operating levels.

We apologize for any inconvenience this may have caused and appreciate your patience.
Apr 1, 19:14 UTC
Identified - We are currently experiencing a brief degradation in our US DC data center. During this time, customers may experience delays when calling the Retrieval API endpoint service. Our team is actively investigating the issue and will provide further updates as more information becomes available.
Apr 1, 17:51 UTC
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Scheduled Maintenance on US Data Center on March 26, 2026
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 UTC
Scheduled - - What services are impacted?
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.

- When will this happen?
UTC time: March 26, 2026 / 9:00 a.m. - 10:00 a.m. UTC

- Estimated maintenance window
Up to 1 hour

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Mar 4, 16:33 UTC
Delay in Processing Identity Verification Transactions
Resolved - We experienced a delay affecting some identity verification transactions between 02:02UTC to 08:44 UTC . During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.

The issue has been fully resolved, and all processing has returned to normal operation. No further impact is expected.

We appreciate your patience throughout this incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Mar 26, 08:58 UTC
Monitoring - We experienced a delay in processing a small number of identity verification transactions across our US, EU, and SGP data centers starting at around 02:02 UTC. If you submitted an identity verification transaction during this period, transactions routed to manual review may have experienced a minor delay in receiving callbacks and retrievals.

We want to emphasize that all other services remained fully operational throughout this time. Normal processing has resumed.

We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service
Mar 26, 03:21 UTC
Mar 25, 2026
Scheduled Maintenance on EU Data Center on March 25, 2026
Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 UTC
Scheduled - - What services are impacted?
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.

- When will this happen?
UTC time: March 25, 2026 / 7:00 a.m. - 8:00 a.m.

- Estimated maintenance window
Up to 1 hour

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Mar 4, 16:30 UTC
Mar 24, 2026

No incidents reported.

Mar 23, 2026
Scheduled Maintenance on SGP Data Center on March 23, 2026
Completed - The scheduled maintenance has been completed.
Mar 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:00 UTC
Scheduled - - What services are impacted?
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.

- When will this happen?
UTC time: March 23, 2026 / 9:00 p.m. - 10:00 p.m.

- Estimated maintenance window
Up to 1 hour

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Mar 4, 16:27 UTC
Mar 22, 2026

No incidents reported.

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