All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Operational
90 days ago
99.99 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
99.99 % uptime
Today
Identity Verification SDK Operational
90 days ago
99.99 % uptime
Today
Identity Verification Processing Operational
90 days ago
99.99 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
99.99 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
99.99 % uptime
Today
Fastfill API Operational
90 days ago
99.99 % uptime
Today
Doc Proof Operational
90 days ago
99.99 % uptime
Today
AML Screening Operational
90 days ago
99.99 % uptime
Today
Jumio Platform Processing Operational
90 days ago
99.99 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
Third Party Services Operational
CPF Validation Operational
Email Check Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Service Instability for Identity Verification services in - (SGP DC)
Resolved - The service disruption affecting Identity Verification and Authentication in the SGP data center has been fully resolved.

Impacted Services: Identity Verification & Authentication (WEB and Mobile)

Start Time: 10:15 UTC

Resolved Time: 10:50 UTC

Current Status: Resolved

Following a period of active monitoring, all services are confirmed to be operating normally. We sincerely apologize for any inconvenience this issue may have caused.

If you continue to experience any issues or have questions, please reach out to Jumio Support at support@jumio.com or visit https://support.jumio.com.
Sep 2, 11:33 UTC
Monitoring - Identity Verification and Authentication services in the SGP data center were fully restored as of 10:50 UTC. All systems are now operating normally, and our team continues to actively monitor performance to ensure ongoing stability.

We sincerely apologize for any disruption or inconvenience this issue may have caused.

If you continue to experience issues or have any questions, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
Sep 2, 11:08 UTC
Update - We are continuing to investigate this issue.
Sep 2, 11:03 UTC
Investigating - Since 10:15 UTC, Identity Verification and Authentication services in the SGP data center have been experiencing an outage. Our team is actively investigating to restore service as quickly as possible.

All other services remain fully operational. We apologize for any inconvenience and will provide an update once resolved.

For assistance, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
Sep 2, 11:01 UTC

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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