Partially Degraded Service

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Degraded Performance
90 days ago
99.98 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
99.95 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Degraded Performance
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Degraded Performance
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
99.83 % uptime
Today
EU data center Degraded Performance
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Degraded Performance
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Degraded Performance
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Degraded Performance
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Degraded Performance
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Degraded Performance
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Third Party Services Operational
CPF Validation Operational
Email Check Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 4, 2026

No incidents reported today.

Jul 3, 2026
Delay in Processing DocProof Transactions
Resolved - Processing times have returned to normal, and the backlog has been successfully cleared. All DocProof transactions, including those requiring manual review, are now being processed as expected.

We apologize for any inconvenience this incident may have caused and appreciate your patience and understanding while we worked to resolve the issue.
Jul 3, 15:57 UTC
Identified - Incident Notice: DocProof Processing Delay

We are currently experiencing a processing delay across all data centers for DocProof transactions that involve manual processing. The issue began at 05:35 UTC on July 3, 2026.

Current Status: All services remain operational, and our team is actively working to process the accumulated backlog and restore normal processing times.

We will provide further update once normal processing times have been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Jul 3, 08:26 UTC
Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

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