All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Third Party Services Operational
CPF Validation Operational
Email Check Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC)
Resolved - We are pleased to inform you that the recent drop in conversion rates has been successfully resolved.

Update for WebSDK Users:

A new version of the WebSDK has been released. Please update to the latest version to benefit of the recent enhancements.
package @jumio/websdk (0.3.0): https://www.npmjs.com/package/@jumio/websdk?activeTab=readme

We appreciate your patience and cooperation as the teams worked to identify and resolve the issue. If you continue to experience any problems, please reach out to Jumio Support at https://support.jumio.com.
Jun 20, 17:09 UTC
Update - Status Update – June 20
We’re pleased to share a positive update regarding the recent drop in conversion rates.

Background:
Following the release of the latest Chrome update on June 16, we observed a 30% drop in overall conversion rates. After releasing an initial fix on June 17, we were able to recover half of that lost conversion, improving performance by approximately 15%.

Current Status:
On June 19, a final fix was deployed for Web Client implementations, which has fully restored conversion rates to expected levels.

Next Steps for WebSDK Users:
Please note that the issue remains for customers using our WebSDK. A new version of the WebSDK containing the fix is being finalized and is scheduled for release later today. Once available, integration of the updated SDK will be required to resolve the issue. We will update this status page once the new WebSDK version is published.

Helpful Link:
NPM Package: https://www.npmjs.com/package/@jumio/websdk?activeTab=readme

Thank you for your patience and continued partnership.
Jun 20, 11:34 UTC
Update - We wanted to inform that we have validate with our Engineering support team the successful fix deployment, which included an enhancement within the camera capture logic. This have shown positive results within the conversion rate of Identity | Authentication user traffic. We will continue to actively monitor the current incident and will share a new update once the incident is fully resolved.
Jun 17, 21:34 UTC
Monitoring - We have implemented the fix and we are monitoring the results.
Jun 17, 18:47 UTC
Identified - Conversion Degradation on Android Chrome

Since June 16th, we have observed a decline in conversion rates across all our data centers (US, EU, and SGP). This issue has affected our Identity Verification and Authentication services, causing some transactions to fail and return a "NOT_EXECUTED" status.
After thorough analysis, we identified that this problem is isolated to Android devices running Chrome version 137 and above, following a recent update pushed by Google. Users on affected devices may experience performance issues, including lag or transaction timeouts, particularly when capturing Selfie/liveness images.

Our engineering team has pinpointed the root cause and is actively working on a resolution.

The services degradation would have started with the deployment of the new version of Chrome, which we noticed started from: 2025-06-16 07:30 UTC.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service functionality. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Jun 17, 14:38 UTC
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

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