Monitoring - System performance across all data centers (US, EU, and SGP) has stabilized.
Current status & Regional impact:
- Errors cleared globally: The elevated error rates and intermittent MISSING_MANDATORY_DATAPOINTS rejections affecting fully automated transactions have now stopped across all data centers, and error rates have returned to normal levels.
- Ongoing backlog processing: While real-time transaction processing and error rates have normalized, our backend services continue to process the transaction backlog. As a result, customers may still experience temporary processing delays.
Next steps:
Our engineering team is actively monitoring system performance and backlog recovery across all regions.
We sincerely apologize for the disruption caused by this incident and appreciate your continued patience. We will provide a final update once all backlogs have fully cleared.
For assistance, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
Oct 02, 2026 - 00:31 UTC
Current status & Regional impact:
- Errors cleared globally: The elevated error rates and intermittent MISSING_MANDATORY_DATAPOINTS rejections affecting fully automated transactions have now stopped across all data centers, and error rates have returned to normal levels.
- Ongoing backlog processing: While real-time transaction processing and error rates have normalized, our backend services continue to process the transaction backlog. As a result, customers may still experience temporary processing delays.
Next steps:
Our engineering team is actively monitoring system performance and backlog recovery across all regions.
We sincerely apologize for the disruption caused by this incident and appreciate your continued patience. We will provide a final update once all backlogs have fully cleared.
For assistance, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
Oct 02, 2026 - 00:31 UTC
Update - While automated errors have cleared for the US region, our backend processing services across Identity Verification and DocProof continue to experience transaction backlogs globally.
Regional impact breakdown:
- US Data Center: Errors have fully cleared. Customers should no longer be experiencing MISSING_MANDATORY_DATAPOINTS rejections, though overall transactions may still experience processing delays due to backlogs.
- EU & SGP Data Centers: Remain affected by both processing delays and errors. Fully automated transactions in these regions may still encounter intermittent failures returning the rejection reason MISSING_MANDATORY_DATAPOINTS.
Next steps:
Our team is actively working to clear the processing backlogs, restore full system performance globally, and monitor regional recovery.
We sincerely apologize for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.
For assistance, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
Oct 01, 2026 - 23:37 UTC
Regional impact breakdown:
- US Data Center: Errors have fully cleared. Customers should no longer be experiencing MISSING_MANDATORY_DATAPOINTS rejections, though overall transactions may still experience processing delays due to backlogs.
- EU & SGP Data Centers: Remain affected by both processing delays and errors. Fully automated transactions in these regions may still encounter intermittent failures returning the rejection reason MISSING_MANDATORY_DATAPOINTS.
Next steps:
Our team is actively working to clear the processing backlogs, restore full system performance globally, and monitor regional recovery.
We sincerely apologize for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.
For assistance, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
Oct 01, 2026 - 23:37 UTC
Identified - We are currently experiencing a service degradation affecting our backend processing services across Identity Verification and DocProof services. Overall transaction processing is experiencing processing delays, and fully automated transactions may encounter intermittent failures with the reject reason MISSING_MANDATORY_DATAPOINTS.
Root cause: Our engineering team identified an underlying OCR model issue causing failures in data extraction for ID documents and DocProof transactions, leading to processing delays and unexpected rejections.
Next steps: Our engineering team is actively working to mitigate the issue and restore full system performance.
We sincerely apologize for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.
If you have any immediate questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Oct 01, 2026 - 20:43 UTC
Root cause: Our engineering team identified an underlying OCR model issue causing failures in data extraction for ID documents and DocProof transactions, leading to processing delays and unexpected rejections.
Next steps: Our engineering team is actively working to mitigate the issue and restore full system performance.
We sincerely apologize for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.
If you have any immediate questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Oct 01, 2026 - 20:43 UTC
About This Site
This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.
US data center
Degraded Performance
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Degraded Performance
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Degraded Performance
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Degraded Performance
Jumio Platform - Unified Portal
Operational
Authentication
Operational
EU data center
Degraded Performance
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Degraded Performance
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Degraded Performance
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Degraded Performance
Jumio Platform - Unified Portal
Operational
Authentication
Operational
SGP data center
Degraded Performance
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Processing
Degraded Performance
Identity Verification Retrieval API
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Degraded Performance
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Degraded Performance
Jumio Platform - Unified Portal
Operational
Authentication
Operational
Third Party Services
Operational
CPF Validation
Operational
Email Check
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance on SGP Data Center on Nov 17, 2026 Nov 17, 2026 21:00-22:00 UTC
- What services are impacted?
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 17, 2026 21:00–22:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 13:28 UTC
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 17, 2026 21:00–22:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 13:28 UTC
Scheduled Maintenance on EU Data Center on Nov 19, 2026 Nov 19, 2026 07:00-08:00 UTC
- What services are impacted?
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 19, 2026 07:00–08:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 13:32 UTC
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 19, 2026 07:00–08:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 13:32 UTC
Scheduled Maintenance on US Data Center on Nov 24, 2026 Nov 24, 2026 09:00-10:00 UTC
- What services are impacted?
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 24, 2026 09:00–10:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 15:36 UTC
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 24, 2026 09:00–10:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 15:36 UTC