All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

US data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
EU data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Netverify Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
SGP data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Processing Operational
Identity Verification Retrieval API Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Liveness Maintenance on US Datacenter on September 9th
Completed - The scheduled maintenance has been completed.
Sep 9, 10:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:59 UTC
Scheduled - - What services are impacted?
Your end users may experience intermittent disruption with Liveness during this maintenance.

- When will this happen?
Thursday, September 9th, 2021
UTC Time: 9:00 am - 11:00 am

- Estimated maintenance window
120 minutes

- Why are we doing this?
This maintenance is needed for improvements to the existing Liveness solution. We apologize for the inconvenience caused.

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

The same window is shown below in different timezones for your convenience.

US EDT: Thursday September 9th, 2021 Time: 5 am - 7 am

- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Sep 8, 12:12 UTC
Sep 8, 2021
Liveness Maintenance on Singapore Datacenter on September 8th
Completed - The scheduled maintenance has been completed.
Sep 8, 16:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 15:00 UTC
Scheduled - - What services are impacted?
Your end users may experience intermittent interruptions with Liveness during this window.

- When will this happen?
Wednesday, September 8th, 2021
Singapore Time: 11:00 pm - 1:00 am (September 9th)

- Estimated maintenance window
120 minutes

- Why are we doing this?
This maintenance is needed for improvements to the existing Liveness solution. We apologize for the inconvenience caused.

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

- The same window is shown below in different time zones for your convenience.

UTC: Wednesday September 8th, 2021 Time: 3:00 pm - 5:00 pm
Australia: AEST: Thursday September 9th, 2021 Time: 1:00 am - 3:00 am

- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Sep 7, 18:22 UTC
Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021
2021-09-05 Delay in Processing Identity Verification Transactions (U.S./EU/SGP)
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Sep 5, 09:52 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Sep 5, 04:52 UTC
Investigating - We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Sep 5, 03:48 UTC
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