All Systems Operational
About This Site
This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.
New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-
US data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Document Verification Processing
Operational
Fastfill API
Operational
Document Verification
Operational
EU data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Operational
Netverify Callback
Operational
Customer Portal
Operational
Document Verification Processing
Operational
Fastfill API
Operational
Document Verification
Operational
SGP data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Processing
Operational
Identity Verification Retrieval API
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Document Verification Processing
Operational
Fastfill API
Operational
Document Verification
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
2021-12-05 Scheduled Maintenance (EU DC)
Dec 5, 05:00-06:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 25, 11:53 UTC
Nov 25, 11:53 UTC
Scheduled -
Scheduled Maintenance on EU Datacenter on December 5th for All Jumio Services
- What services are impacted?
All Jumio services will be unavailable during this time. Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network related error code. The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.
- When will this happen?
Sunday, December 5th, 2021
Time: 5:00 am UTC - 6:00 am UTC
- Estimated service disruption
60 minutes
- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
The next maintenance reminder will be sent out 2 weeks prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.
The same window is shown below in different timezones for your convenience.
UK Time: Sunday, December 5, 2021 Time: 5 am - 6 am
Singapore Time: Sunday, December 5, 2021 Time: 1 pm - 2 pm
US Eastern Time: Sunday, December 5, 2021 Time: 12 am - 1 am
- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Nov 25, 11:49 UTC
- What services are impacted?
All Jumio services will be unavailable during this time. Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network related error code. The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.
- When will this happen?
Sunday, December 5th, 2021
Time: 5:00 am UTC - 6:00 am UTC
- Estimated service disruption
60 minutes
- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
The next maintenance reminder will be sent out 2 weeks prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.
The same window is shown below in different timezones for your convenience.
UK Time: Sunday, December 5, 2021 Time: 5 am - 6 am
Singapore Time: Sunday, December 5, 2021 Time: 1 pm - 2 pm
US Eastern Time: Sunday, December 5, 2021 Time: 12 am - 1 am
- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Nov 25, 11:49 UTC
2021-12-11 Scheduled Maintenance (SGP Data Center)
Dec 11, 17:00-18:00 UTC
Scheduled Maintenance on SGP Datacenter on December 11th for All Jumio Services
- What services are impacted?
All Jumio services will be unavailable during this time.
Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network-related error code.
The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.
- When will this happen?
Saturday, December 11th, 2021
Time: 5:00 pm UTC - 6:00 pm UTC
- Estimated service disruption
60 minutes
- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
The next maintenance reminder will be sent out 1 week prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.
The same window is shown below in different timezones for your convenience.
Singapore Time: Sunday, December 12, 2021 Time: 1 am - 2 am
US Eastern Time: Saturday, December 11, 2021 Time: 12 pm - 1 pm
- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Posted on Nov 25, 12:00 UTC
- What services are impacted?
All Jumio services will be unavailable during this time.
Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network-related error code.
The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.
- When will this happen?
Saturday, December 11th, 2021
Time: 5:00 pm UTC - 6:00 pm UTC
- Estimated service disruption
60 minutes
- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
The next maintenance reminder will be sent out 1 week prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.
The same window is shown below in different timezones for your convenience.
Singapore Time: Sunday, December 12, 2021 Time: 1 am - 2 am
US Eastern Time: Saturday, December 11, 2021 Time: 12 pm - 1 pm
- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Posted on Nov 25, 12:00 UTC
2021-12-12 Scheduled Maintenance (US Data Center)
Dec 12, 06:00-07:00 UTC
Scheduled Maintenance on US Datacenter on December 12th for All Jumio Services
- What services are impacted?
All Jumio services will be unavailable during this time.
Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network-related error code.
The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.
- When will this happen?
Sunday, December 12th, 2021
Time: 6:00 am UTC - 7:00 am UTC
- Estimated service disruption
60 minutes
- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
The next maintenance reminder will be sent out 1 week prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.
The same window is shown below in different timezones for your convenience.
US Eastern Time: Sunday, December 12, 2021 Time: 1 am - 2 am
UK Time: Sunday, December 12, 2021 Time: 6 am - 7 am
Singapore Time: Sunday, December 12, 2021 Time: 2 pm - 3 pm
- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Posted on Nov 25, 12:05 UTC
- What services are impacted?
All Jumio services will be unavailable during this time.
Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network-related error code.
The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.
- When will this happen?
Sunday, December 12th, 2021
Time: 6:00 am UTC - 7:00 am UTC
- Estimated service disruption
60 minutes
- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
The next maintenance reminder will be sent out 1 week prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.
The same window is shown below in different timezones for your convenience.
US Eastern Time: Sunday, December 12, 2021 Time: 1 am - 2 am
UK Time: Sunday, December 12, 2021 Time: 6 am - 7 am
Singapore Time: Sunday, December 12, 2021 Time: 2 pm - 3 pm
- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Posted on Nov 25, 12:05 UTC