All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

US data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
EU data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Netverify Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
SGP data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Processing Operational
Identity Verification Retrieval API Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 11:53 UTC
Scheduled - Scheduled Maintenance on EU Datacenter on December 5th for All Jumio Services

- What services are impacted?
All Jumio services will be unavailable during this time. Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network related error code. The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.

- When will this happen?
Sunday, December 5th, 2021
Time: 5:00 am UTC - 6:00 am UTC

- Estimated service disruption
60 minutes

- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

The next maintenance reminder will be sent out 2 weeks prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.

The same window is shown below in different timezones for your convenience.
UK Time: Sunday, December 5, 2021 Time: 5 am - 6 am
Singapore Time: Sunday, December 5, 2021 Time: 1 pm - 2 pm
US Eastern Time: Sunday, December 5, 2021 Time: 12 am - 1 am

- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Nov 25, 11:49 UTC
Scheduled Maintenance on SGP Datacenter on December 11th for All Jumio Services

- What services are impacted?
All Jumio services will be unavailable during this time.
Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network-related error code.
The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.

- When will this happen?
Saturday, December 11th, 2021
Time: 5:00 pm UTC - 6:00 pm UTC

- Estimated service disruption
60 minutes

- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

The next maintenance reminder will be sent out 1 week prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.

The same window is shown below in different timezones for your convenience.
Singapore Time: Sunday, December 12, 2021 Time: 1 am - 2 am
US Eastern Time: Saturday, December 11, 2021 Time: 12 pm - 1 pm

- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Posted on Nov 25, 12:00 UTC
Scheduled Maintenance on US Datacenter on December 12th for All Jumio Services

- What services are impacted?
All Jumio services will be unavailable during this time.
Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network-related error code.
The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.

- When will this happen?
Sunday, December 12th, 2021
Time: 6:00 am UTC - 7:00 am UTC

- Estimated service disruption
60 minutes

- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

The next maintenance reminder will be sent out 1 week prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.

The same window is shown below in different timezones for your convenience.
US Eastern Time: Sunday, December 12, 2021 Time: 1 am - 2 am
UK Time: Sunday, December 12, 2021 Time: 6 am - 7 am
Singapore Time: Sunday, December 12, 2021 Time: 2 pm - 3 pm

- Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our support portal.
Posted on Nov 25, 12:05 UTC
Past Incidents
Nov 26, 2021

No incidents reported today.

Nov 25, 2021
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Nov 25, 00:38 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.
Nov 24, 23:10 UTC
Nov 24, 2021
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Nov 24, 16:12 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Nov 24, 15:42 UTC
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Nov 24, 03:22 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU, & SGP data centers for Identity Verification transactions.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Nov 23, 22:57 UTC
Nov 23, 2021
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.

Nov 12, 2021

No incidents reported.