All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

US data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
EU data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Netverify Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
SGP data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Processing Operational
Identity Verification Retrieval API Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Oct 8, 18:59 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU, & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Oct 8, 15:43 UTC
Oct 7, 2021
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Oct 7, 22:28 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU, & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Oct 7, 14:06 UTC
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Oct 7, 04:22 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Oct 6, 14:31 UTC
Oct 6, 2021
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Oct 6, 01:13 UTC
Update - We are currently experiencing a delay in processing on US, EU, and SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Oct 5, 15:46 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU, and SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Oct 5, 14:23 UTC