All Systems Operational
About This Site
This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.
New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-
US data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Operational
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
EU data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Operational
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
SGP data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Processing
Operational
Identity Verification Retrieval API
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Operational
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
Third Party Services
Operational
CPF Validation
Operational
Email Check
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance on SGP Data Center on March 23, 2026 Mar 23, 2026 21:00-22:00 UTC
- What services are impacted?
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.
- When will this happen?
UTC time: March 23, 2026 / 9:00 p.m. - 10:00 p.m.
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted on Mar 04, 2026 - 16:27 UTC
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.
- When will this happen?
UTC time: March 23, 2026 / 9:00 p.m. - 10:00 p.m.
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted on Mar 04, 2026 - 16:27 UTC
Scheduled Maintenance on EU Data Center on March 25, 2026 Mar 25, 2026 07:00-08:00 UTC
- What services are impacted?
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.
- When will this happen?
UTC time: March 25, 2026 / 7:00 a.m. - 8:00 a.m.
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted on Mar 04, 2026 - 16:30 UTC
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.
- When will this happen?
UTC time: March 25, 2026 / 7:00 a.m. - 8:00 a.m.
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted on Mar 04, 2026 - 16:30 UTC
Scheduled Maintenance on US Data Center on March 26, 2026 Mar 26, 2026 09:00-10:00 UTC
- What services are impacted?
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.
- When will this happen?
UTC time: March 26, 2026 / 9:00 a.m. - 10:00 a.m. UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted on Mar 04, 2026 - 16:33 UTC
We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.
- When will this happen?
UTC time: March 26, 2026 / 9:00 a.m. - 10:00 a.m. UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
- Questions?
Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted on Mar 04, 2026 - 16:33 UTC