All Systems Operational
About This Site
This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.
US data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Operational
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
EU data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Retrieval API
Operational
Identity Verification Processing
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Operational
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
SGP data center
Operational
performNetverify API
Operational
Identity Verification Web
Operational
Identity Verification SDK
Operational
Identity Verification Processing
Operational
Identity Verification Retrieval API
Operational
Identity Verification Callback
Operational
Customer Portal
Operational
Doc Proof Processing
Operational
Fastfill API
Operational
Doc Proof
Operational
AML Screening
Operational
Jumio Platform Processing
Operational
Jumio Platform - Unified Portal
Operational
Authentication
Operational
Third Party Services
Operational
CPF Validation
Operational
Email Check
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance on SGP Data Center on Nov 17, 2026 Nov 17, 2026 21:00-22:00 UTC
- What services are impacted?
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 17, 2026 21:00–22:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 13:28 UTC
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 17, 2026 21:00–22:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 13:28 UTC
Scheduled Maintenance on EU Data Center on Nov 19, 2026 Nov 19, 2026 07:00-08:00 UTC
- What services are impacted?
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 19, 2026 07:00–08:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 13:32 UTC
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 19, 2026 07:00–08:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 13:32 UTC
Scheduled Maintenance on US Data Center on Nov 24, 2026 Nov 24, 2026 09:00-10:00 UTC
- What services are impacted?
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 24, 2026 09:00–10:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 15:36 UTC
The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen?
UTC time: Nov 24, 2026 09:00–10:00 UTC
- Estimated maintenance window
Up to 1 hour
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted on Sep 23, 2026 - 15:36 UTC