All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

US data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
EU data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Retrieval API Operational
Identity Verification Processing Operational
Netverify Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
SGP data center Operational
performNetverify API Operational
Identity Verification Web Operational
Identity Verification SDK Operational
Identity Verification Processing Operational
Identity Verification Retrieval API Operational
Identity Verification Callback Operational
Customer Portal Operational
Document Verification Processing Operational
Fastfill API Operational
Document Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 7, 2021
2021-05-06: Delay in Processing Document Verification Transactions (U.S./EU/SGP)
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
May 7, 05:08 UTC
Investigating - We are currently experiencing a delay in processing on US, EU & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
May 6, 16:11 UTC
May 6, 2021
2021-05-03 Delay in Processing Identity Verification Transactions (U.S./EU/SGP)
Resolved - All backlogged transactions have been processed.

All incoming transactions continue to be processed at normal rates.

We apologize for any inconvenience this may have caused.
May 6, 22:50 UTC
Identified - We are currently experiencing a delay in processing US, EU and SGP data centers for Identity Verification transactions.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
May 6, 00:24 UTC
Monitoring - We have resolved the technical issue and now we are working on the remaining backlog.

We will provide an update as soon as it becomes available.

We apologize for the inconvenience caused.
May 4, 21:54 UTC
Update - We’ve identified a technical issue and our engineering team is actively working to take all the appropriate actions to restore the services and speed up the processing to improve the overall situation. We apologize for the inconvenience caused.
May 4, 18:15 UTC
Update - We are currently experiencing a delay in processing US, EU and SGP data centers for Identity Verification transactions.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
May 3, 21:13 UTC
Identified - We are currently experiencing a delay in processing US, EU and SGP data centers for Identity Verification transactions.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
May 3, 20:00 UTC
2021-05-05: Delay in Processing Document Verification Transactions (U.S./EU/SGP)
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
May 6, 04:08 UTC
Investigating - We are currently experiencing a delay in processing on US, EU & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
May 5, 13:49 UTC
May 5, 2021
2021-05-04: Delay in Processing Document Verification Transactions (U.S./EU/SGP)
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
May 5, 09:35 UTC
Investigating - We are currently experiencing a delay in processing on US, EU & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
May 4, 15:28 UTC
May 4, 2021
May 3, 2021
2021-05-03 Important: Maintenance Window completed successfully
Completed - The maintenance window has been completed and all Jumio services are back to normal operation. We apologize for the inconvenience caused.

Please reach out to Jumio Technical Support via email (support@jumio.com) or via our Support portal in case you have any questions/concerns.
May 3, 09:51 UTC
Update - The engineering team continues to work in bringing all the services back to normal. We will update you again in the next 60 min unless normal services resume much sooner.
May 3, 08:55 UTC
Update - Our engineering team is actively working to restore all services. We will update you again within the next 60 min unless normal services resume much sooner.
May 3, 07:58 UTC
Update - This is a notification to inform you that due to some technical issues the maintenance window is still on going.
Please refer to monitor.jumio.com for the latest status.
We will inform you when normal operations resumes.
We apologize for the inconvenience.
Questions?
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our Support portal
Best regards,
Jumio Support
May 3, 06:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 05:00 UTC
Scheduled - - What services are impacted?
All Jumio services will be unavailable during this time.

Please refer to the following KB Article for more information:
https://support.jumio.com/hc/en-us/articles/1260804379770

- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. We apologize for the inconvenience caused. This will ensure that the system will be optimized for scalability and performance for the future.

The same window shown in different time zones for your convenience.
UK BST: Monday May 3, 2021 Time: 6:00am - 7:30am
US EDT: Monday, May 3, 2021 Time: 1:00am - 2:30am

We will keep you posted with the latest updates by Email or you can visit https://monitor.jumio.com

You can reach Jumio Technical Support via email (support@jumio.com) in case of any questions or concerns.
Apr 20, 18:52 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
2021-04-30: Delay in Processing Document Verification Transactions (U.S./EU/SGP)
Resolved - This incident has been resolved.
Apr 30, 17:26 UTC
Identified - We are currently experiencing a delay in processing on US, EU & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Apr 30, 14:32 UTC
Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021
2021-04-27 Service Instability in US data center and Delay in processing Identity and Document Verification transactions
Resolved - We are pleased to inform you that the recent instability has been resolved, and all our services are fully restored. We genuinely apologize for the inconvenience we caused.

As already informed that the backlog of the transaction was cleared and transactions were being processed in real-time now.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Apr 27, 13:44 UTC
Update - We continue to monitor the situation with the U.S. data center.

Also, all backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Apr 27, 10:05 UTC
Update - We’re currently experiencing degraded performance issues with services in U.S. data center and delays in transaction processing on U.S., EU & SGP data centers. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

We appreciate your patience as our team works to resolve the issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Apr 27, 08:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 06:55 UTC
Update - We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity and Document Verification transactions. The team is working to resolve the issue as soon as possible and we will keep you posted with further updates.
Apr 27, 06:50 UTC
Investigating - We’re currently investigating the cause of our service interruption in US data center.

We apologize for any inconvenience and will post another update as soon as we learn more.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Apr 27, 06:28 UTC
Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021
2021-04-22: Delay in Processing Document Verification Transactions (U.S./EU/SGP)
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Apr 23, 08:04 UTC
Monitoring - We are currently experiencing a delay in processing on US, EU & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Apr 22, 15:28 UTC
← Incident History Powered by Statuspage