Service Instability for Identity Verification & Authentication - (US DC)

Incident Report for Jumio

Resolved

We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

For details of the service instability, please read below:

At 15:40 UTC on 2026-05-09, we discovered unexpected issues. We have isolated the root cause and worked toward a full resolution.

As of 19:47 UTC on 2026-05-09, the Identity Verification and Authentication have been restored to proper functionality, and is fully available.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted May 09, 2026 - 19:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 09, 2026 - 19:37 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 09, 2026 - 18:23 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 09, 2026 - 18:20 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 09, 2026 - 18:19 UTC

Identified

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

All other services are fully operational. We'll provide an update as soon as the issue is resolved.

We apologize for any inconvenience and appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted May 09, 2026 - 18:07 UTC

This incident affected: US data center (Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Jumio Platform Processing, Authentication).