2023-10-12 Service Instability (US Data Center)

Incident Report for Jumio

Resolved

We are pleased to inform you that the recent instability has been resolved, and the affected Identity Verification service through API and SDK is fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Oct 12, 2023 - 18:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 12, 2023 - 18:16 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 12, 2023 - 18:14 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 12, 2023 - 18:06 UTC

Identified

We’re really sorry to be holding you up today. We have identified an instability with our Identity Verification service.

Please know that our engineering and operations teams are actively working to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Oct 12, 2023 - 18:05 UTC

This incident affected: US data center (performNetverify API, Identity Verification SDK, Identity Verification Processing).