We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused.
Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.
For details of the service instability, please read below:
At 15:00 UTC on 2025-07-29, we discovered unexpected issues . We have isolated the root cause, and worked toward a full resolution.
As of 19:35 UTC on 2025-07-29, the Identity Verification and Authentication have been restored to proper functionality, and is fully available.
We're currently experiencing delays in processing Identity Verification and Authentication transactions in the US data center. This issue began around 15:00 UTC.
All other services are fully operational. We'll provide an update as soon as the issue is resolved.
We apologize for any inconvenience and appreciate your patience.