- What services are impacted? We expect minimal to no downtime, during which transactions may fail to initiate or update, resulting in HTTP 4xx and 5xx errors. As a result, end users will be unable to begin their journey and may encounter an error or be prompted to retry, depending on the customer's implementation. SDK users will receive a standard network-related error code.
- When will this happen? UTC time: March 23, 2026 / 9:00 p.m. - 10:00 p.m.
- Estimated maintenance window Up to 1 hour
- Where can you see the latest status? We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
- Questions? Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted Mar 04, 2026 - 16:27 UTC
This scheduled maintenance affects: SGP data center (performNetverify API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Identity Verification Retrieval API, Identity Verification Callback, Doc Proof Processing, Fastfill API, Doc Proof, AML Screening, Jumio Platform Processing, Authentication).