All Jumio services remain stable following continued monitoring after AWS’s full recovery. No further impact is expected. Transactions that failed during the outage will need to be resubmitted for processing.
AWS has confirmed that their services are now fully operational, and our internal testing indicates that Jumio services are functioning normally.
As with any large-scale recovery, some intermittent issues may still occur as traffic levels return to normal. We’re continuing to monitor closely system's performance and will take immediate action should any anomalies arise.
Our systems are currently partially processing transactions, and services have not yet fully returned to normal in the US data center. The disruption continues to be caused by an ongoing AWS incident in the US region.
There are no further mitigation steps available from our side at this time, and we are awaiting AWS to restore full functionality. Our engineering team is actively monitoring the situation and will act quickly to bring all services back to normal as soon as AWS resolves the issue.
We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Posted Oct 20, 2025 - 19:30 UTC
Update
We are continuing to observe partial recovery in AWS services affecting Jumio’s US data center. At this time some IDV transactions continue to be incorrectly rejected and delays in transaction processing are being observed across all data centers. Our engineering team is actively monitoring the situation and working closely with AWS to ensure full recovery as soon as possible.
We will continue to provide updates as AWS restores full service availability. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Posted Oct 20, 2025 - 16:24 UTC
Monitoring
We are pleased to inform you that AWS has gradually restored its services. Though it is not completely resolved yet, we are seeing more transactions successfully processed in our US data center. We are actively monitoring the situation and continuing to reprocess the pending scans, which is expected to take a few more hours.
Additionally, we observed some slow processing cases for IDV in our EU and SGP data centers between 07:50 and 08:00 UTC. However, services in both data centers have been fully restored since then.
We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com
Posted Oct 20, 2025 - 10:17 UTC
Identified
We are currently experiencing a service outage in our US data center due to an AWS server outage. The incident began around 07:11 UTC on 2025-10-20.
At 07:23 UTC, we identified the instability and are now working closely with AWS to urgently mitigate the issue.
In the meantime, please refrain from creating or updating any workflow rules on all data centers until the issue is fully resolved.