Monitoring is complete, all backlogged transactions have been processed and all incoming transactions continue to be processed at normal rates.
We apologize for any inconvenience this may have caused.
Posted Oct 20, 2026 - 18:42 UTC
Monitoring
Processing delays for Identity Verification transactions have been mitigated, and queue levels are recovering. We are currently monitoring system health and response times to ensure continued stability. Further updates will be provided once fully resolved.
Posted Oct 20, 2026 - 18:12 UTC
Identified
We are currently experiencing processing delays affecting a subset of Identity Verification transactions across our US, EU, and SGP data centers, starting at approximately 15:00 UTC. Transactions routed to manual review during this window may experience delayed Callback and Retrieval responses.
All other services remain fully operational.
We apologize for any disruption this may cause and appreciate your patience, and will provide another update as soon as service is fully restored.
Posted Oct 20, 2026 - 16:31 UTC
This incident affected: US data center (Identity Verification Processing), EU data center (Identity Verification Processing), and SGP data center (Identity Verification Processing).