Scheduled Maintenance - SGP Data Center

Scheduled Maintenance Report for Jumio

Completed

The scheduled maintenance has been completed.
Posted Jan 13, 2026 - 18:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 13, 2026 - 12:00 UTC

Scheduled

Jumio will be performing scheduled maintenance in the Singapore (SGP) data center as part of our ongoing capacity expansion efforts in the region, ensuring that our infrastructure can meet future growth and maintain high performance.

- What services are impacted?
No customer impact is expected at this time, but we will provide updates if anything changes.

- When will this happen?
UTC time: January 13, 2026 12:00 p.m. - 06:00 p.m.

- Estimated maintenance window
Up to 6 hours.

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

- Questions?
Please contact Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted Jan 06, 2026 - 18:14 UTC
This scheduled maintenance affected: SGP data center (performNetverify API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Identity Verification Retrieval API, Identity Verification Callback, Customer Portal, Doc Proof Processing, Doc Proof, AML Screening, Jumio Platform Processing, Jumio Platform - Unified Portal, Authentication).