Delay in Transactions Retrieval - US DC

Incident Report for Jumio

Resolved

We experienced a brief degradation on our US DC data center at 15:25 UTC, which caused some delays in transaction processing. Customers may also have noticed an increase in errors when using our Retrieval API.

All services are currently fully operational.

We apologize for any inconvenience this may have caused.

Posted Mar 17, 2026 - 21:30 UTC