Cross Transaction Risk (CTR) Instability - ALL DC

Incident Report for Jumio

Resolved

We identified an issue affecting the Cross Transaction Risk capability across all data centers. During the impacted period, this feature did not execute as expected, which meant that any dependent rules either failed or did not execute.

Issue Start: 08:18 AM UTC
Issue Resolved: 11:00 AM UTC

The feature is now fully restored and operating as intended.

Please reach out to Support if you have any further questions or concerns.

Posted Sep 11, 2025 - 08:00 UTC