Service Instability for Identity Verification services in - (SGP DC)

Incident Report for Jumio

Resolved

The service disruption affecting Identity Verification and Authentication in the SGP data center has been fully resolved.

Impacted Services: Identity Verification & Authentication (WEB and Mobile)

Start Time: 10:15 UTC

Resolved Time: 10:50 UTC

Current Status: Resolved

Following a period of active monitoring, all services are confirmed to be operating normally. We sincerely apologize for any inconvenience this issue may have caused.

If you continue to experience any issues or have questions, please reach out to Jumio Support at support@jumio.com or visit https://support.jumio.com.

Posted Sep 02, 2026 - 11:33 UTC

Monitoring

Identity Verification and Authentication services in the SGP data center were fully restored as of 10:50 UTC. All systems are now operating normally, and our team continues to actively monitor performance to ensure ongoing stability.

We sincerely apologize for any disruption or inconvenience this issue may have caused.

If you continue to experience issues or have any questions, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.

Posted Sep 02, 2026 - 11:08 UTC

Update

We are continuing to investigate this issue.

Posted Sep 02, 2026 - 11:03 UTC

Investigating

Since 10:15 UTC, Identity Verification and Authentication services in the SGP data center have been experiencing an outage. Our team is actively investigating to restore service as quickly as possible.

All other services remain fully operational. We apologize for any inconvenience and will provide an update once resolved.

For assistance, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.

Posted Sep 02, 2026 - 11:01 UTC

This incident affected: SGP data center (Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Identity Verification Callback, Doc Proof Processing, Fastfill API, Doc Proof, AML Screening, Jumio Platform Processing, Jumio Platform - Unified Portal, Authentication).