Authentication and Identity Verification service instability on US DC
Incident Report for Jumio
Resolved
We are pleased to inform you that the incident has been resolved. We apologize for the inconvenience this may have caused.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Posted Sep 01, 2023 - 22:44 UTC
Identified
Liveness service has been restored for Identity Verification Processing.
Authentication is now restored for new first-time users but remains unavailable for existing users.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Posted Sep 01, 2023 - 20:59 UTC
Investigating
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We are actively working on resolving the instability with our Identity Verification service. We are aware that the Liveness Capability is currently resulting in an "Unable to see your face properly" label for all transactions involving Identity verification.

We know this is customer-impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Posted Sep 01, 2023 - 18:07 UTC
This incident affected: US data center (Identity Verification Processing).
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