Delay in Processing Identity Verification Transactions (U.S.)

Incident Report for Jumio

Resolved

An issue affecting only V2 traffic in our US DC was encountered today. A fix was deployed, however, a large number of retries received from our customers resulted in a service interruption.

From 13:23 - 13:30 UTC: V2 customers were unable to initiate or retrieve scans. The customer portal was also unavailable.
From 13:30 - 13:42 UTC: Jumio Go customers (V2/V3/KYX) may have experienced a spike in “unsupported document” rejections
From 13:30 - 13:44 UTC: Hybrid customers (V2/V3/KYX) may have experienced longer than normal processing time

NOTE: All services are fully functional at this time.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Sep 13, 2023 - 13:30 UTC