2023-05-25 : Service Instability with fraud detection Face Lookup (1 to many) service

Incident Report for Jumio

Resolved

We are pleased to inform you that the recent instability has been resolved, and our Face Lookup (1 to many) service is fully restored.

Posted May 25, 2023 - 18:15 UTC

Identified

Identity Verification transactions are being processed normally; however, we have identified an instability with our fraud detection Face Lookup (1 to many) service.

Jumio engineering team is actively working to restore the service. We will share further updates soon.

Posted May 25, 2023 - 17:15 UTC

This incident affected: SGP data center (Identity Verification Processing), US data center (Identity Verification Processing), and EU data center (Identity Verification Processing).