2023-06-07 Service Instability in IDV processing

Incident Report for Jumio

Resolved

All backlogged Identity Verification transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Jun 08, 2023 - 10:48 UTC

Monitoring

We are pleased to inform you that the recent instability has been resolved, and the live transactions are getting processed in real-time.

Our engineering team is currently working on clearing out the backlog. It is estimated to be completed in the next 5 hours.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Jun 08, 2023 - 04:35 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 08, 2023 - 02:39 UTC

Identified

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with the processing of transactions affecting our US DC. We currently are aware that the V3/KYX transactions are returning a "TECHNICAL_ERROR" label and V2 scan references are timing out. We know this is customer-impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Jun 07, 2023 - 23:39 UTC

This incident affected: US data center (Identity Verification Processing, KYX Processing).