Delay in Processing Identity Verification Transactions

Incident Report for Jumio

Resolved

We experienced a delay in processing identity verification transactions across our US, EU, and SGP data centers between 15:02 and 15:38 UTC.
Please note: All services remained operational throughout this time. The issue has been resolved, and normal processing has resumed.
We apologize for any inconvenience this may have caused and appreciate your patience.

Posted Apr 12, 2025 - 15:02 UTC