2021-11-24 Delay in Processing Identity Verification Transactions (U.S./EU/SGP)

Incident Report for Jumio

Resolved

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.

Posted Nov 25, 2021 - 00:38 UTC

Monitoring

We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Posted Nov 24, 2021 - 23:10 UTC

This incident affected: SGP data center (Identity Verification Processing), US data center (Identity Verification Processing), and EU data center (Identity Verification Processing).