We are pleased to inform you that the recent instability has been resolved, and the affected Liveness Capability of our Identity Verification service is fully restored. We genuinely apologize for the inconvenience we caused.
Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.
We have identified an instability with our Identity Verification service. We are aware that the Liveness Capability is currently resulting in a "Unable to see your face properly" label for all transactions involving Identity verification.
We know this is customer-impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Posted Sep 01, 2023 - 15:38 UTC
This incident affected: US data center (Identity Verification Processing).