Delay in Transactions Retrieval - US DC

Incident Report for Jumio

Resolved

The issue affecting our US data center has been resolved. During the incident, customers may have experienced increased latency and delays when calling the Retrieval API endpoint service.

Our engineering team has identified and addressed the underlying cause, and services have now returned to normal operating levels.

We apologize for any inconvenience this may have caused and appreciate your patience.
Posted Apr 01, 2026 - 19:14 UTC

Identified

We are currently experiencing a brief degradation in our US DC data center. During this time, customers may experience delays when calling the Retrieval API endpoint service. Our team is actively investigating the issue and will provide further updates as more information becomes available.
Posted Apr 01, 2026 - 17:51 UTC
This incident affected: US data center (Identity Verification Retrieval API).
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