- What services are impacted? The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors.
- When will this happen? UTC time: Nov 17, 2026 21:00–22:00 UTC
- Estimated maintenance window Up to 1 hour
- Where can you see the latest status? We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
Posted Sep 23, 2026 - 13:28 UTC
This scheduled maintenance affects: SGP data center (Identity Verification API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing, Retrieval API, Callback, Jumio Portal, Fastfill, AML Screening).