Delay in Processing IDV Transactions (U.S./EU/SGP)

Incident Report for Jumio

Resolved

We experienced a processing delay affecting some IDV transactions in all data centers. During the incident window, customers may have seen some delays in receiving callback response for transactions and in result retrieval.

Incident Timeline (UTC)
EU PROD
Started time: 06:16:00 UTC
Recovered time: 06:30:00 UTC

SGP PROD
Started time: 06:38:00 UTC
Recovered time: 06:57:00 UTC

US PROD
Started time: 06:49:20 UTC
Recovered time: 07:10:00 UTC

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.

If you have further questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted May 26, 2026 - 07:10 UTC