Good news! We would like to notify you that our regularly scheduled KYX maintenance event in the US data center has been successfully completed. All services have resumed normal availability.
Regularly scheduled maintenance events are necessary and beneficial to you and your customers as we improve our service. We appreciate your patience and continued understanding.
Posted Sep 27, 2023 - 05:17 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 27, 2023 - 05:01 UTC
Scheduled
- What services are impacted? During this maintenance, end users will experience a service disruption of up to 10 minutes. Requests will result in HTTP 4xx and 5xx errors. However, the Customer Portal and Retrieval functionality will not be affected. We sincerely apologize for any inconvenience.
- When will this happen? U.S. Eastern Time (EDT): September 27, 2023 1:00 a.m. - 1:30 a.m.
- Estimated maintenance window 30 minutes each
- Where can you see the latest status? We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
- The same window is shown below in the UTC time zone for your convenience. UTC time: September 27, 2023 5:00 a.m. - 5:30 a.m.
- Questions? Please contact your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or our support portal.
Posted Sep 26, 2023 - 17:20 UTC
This scheduled maintenance affected: US data center (performNetverify API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Identity Verification Callback, Document Verification Processing, Fastfill API, Document Verification, Screening Service, KYX Processing, KYX Unified Portal, Authentication).