Jumio Ruleset Rule Service Failed to Execute Across DC Regions (US, EU, SGP)

Incident Report for Jumio

Resolved

We would like to inform you that we experienced an unexpected service interruption affecting our Rules service execution across our DC regions (US, EU, SGP). The issue has now been resolved, and the service is fully restored. We apologize for the inconvenience this may have caused.

Our engineering teams have taken the necessary corrective actions to ensure this issue does not reoccur. We appreciate your patience and understanding during this time.

For more details regarding the service disruption, please see below:

Affected DC Regions: US, EU, SGP

Started: 05:20 UTC We identified that the Rules service triggers were failing to execute across our DC regional environments, which may have impacted the final transaction decisioning process.

Resolved: 12:05 UTC The Rules service logic was corrected, and all related service dependencies were successfully restored.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted May 25, 2026 - 06:30 UTC