Jumio Status - 2023-11-15 Service Instability

2023-11-15 Service Instability - EU DC

Incident Report for Jumio

Resolved

We are pleased to report that the recent instability has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused.

Our engineering team has diligently addressed the matter to prevent a recurrence. Your patience during this time is greatly appreciated.

Incident Timeline:

Issue Initiated: 16:28 UTC
Issue Resolved: 16:42 UTC

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Nov 15, 2023 - 17:42 UTC

Monitoring

All services seem to be operational, and we are actively monitoring the situation. We will provide you with updates on the status shortly.

We appreciate your patience as our team works to resolve the issue.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Nov 15, 2023 - 17:00 UTC

Identified

We have detected an instability in our EU Data Center, which may lead to issues for customers accessing the portal, initiating transactions, completing the user journey, and receiving transaction results. Please know our engineering and operations teams are working hard to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Nov 15, 2023 - 16:57 UTC

This incident affected: EU data center (performNetverify API, Identity Verification Web, Identity Verification SDK, Identity Verification Retrieval API, Identity Verification Processing, Netverify Callback, Customer Portal, Document Verification Processing, Fastfill API, Document Verification, Screening Service, KYX Processing, KYX Unified Portal, Authentication).