Delay in Processing Identity Verification Transactions in EU DC

Incident Report for Jumio

Resolved

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.

Posted Mar 24, 2025 - 17:22 UTC

Monitoring

We are currently experiencing a delay in processing Identity Verification transactions on our EU data centers, which began approximately at 09:46 UTC.

Please note: All other services are fully functional at this time. We will notify you as soon as the issue is fully resolved.

We apologize for any inconvenience this may cause and appreciate your understanding.

Posted Mar 24, 2025 - 11:11 UTC

This incident affected: SGP data center (Identity Verification Processing), US data center (Identity Verification Processing), and EU data center (Identity Verification Processing).