2023-12-14 Arabic and Greek language extraction issue

Incident Report for Jumio

Resolved

We are pleased to inform you that the issue has been resolved.

We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Dec 15, 2023 - 01:46 UTC

Identified

We've identified the issue and a fix is being implemented.

Posted Dec 15, 2023 - 01:18 UTC

Investigating

We are investigating a problem related to the extraction of Arabic and Greek languages from ID documents. While ID document processing is ongoing, extraction for these languages is currently not functioning.

Our engineering team is actively working to resolve the issue.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Dec 15, 2023 - 00:18 UTC

This incident affected: SGP data center (Identity Verification Processing), US data center (Identity Verification Processing), and EU data center (Identity Verification Processing).