We experienced a delay affecting a small number of identity verification transactions between 11:15 to 18:56:28 UTC . During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.
The issue has been fully resolved, and all processing has returned to normal operation. No further impact is expected.
We experienced a delay in processing a small number of identity verification transactions across our US, EU, and SGP data centers between 11:15 and 12:06 UTC. If you submitted an identity verification transaction during this period, transactions routed to manual review may have experienced a minor delay in receiving callbacks and retrievals.
We want to emphasize that all other services remained fully operational throughout this time. Normal processing has resumed.
We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service.
Posted Oct 27, 2025 - 12:41 UTC
This incident affected: SGP data center (Identity Verification Processing), US data center (Identity Verification Processing), and EU data center (Identity Verification Processing).