Scheduled Maintenance on EU Datacenter on December 5th for All Jumio Services
- What services are impacted?
All Jumio services will be unavailable during this time. Web and API customers will receive an HTTP error, and end users will not be able to initialize the user journey. SDK users will receive a standard network related error code. The Customer Portal will also be affected. Users will get a ‘404 Not Found’ if they try to log in to the portal.
- When will this happen?
Sunday, December 5th, 2021
Time: 5:00 am UTC - 6:00 am UTC
- Estimated service disruption
- Why are we doing this?
This maintenance window is needed to update and fine-tune the existing infrastructure. This will ensure that the system will be optimized for scalability and performance for the future. We apologize for the inconvenience caused.
- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the datacenter resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
The next maintenance reminder will be sent out 2 weeks prior to the maintenance window. Once normal operations resume, an email will be sent out informing customers that the maintenance window is over.
The same window is shown below in different timezones for your convenience.
UK Time: Sunday, December 5, 2021 Time: 5 am - 6 am
Singapore Time: Sunday, December 5, 2021 Time: 1 pm - 2 pm
US Eastern Time: Sunday, December 5, 2021 Time: 12 am - 1 am
Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (email@example.com
) or via our support portal.