We experienced a delay affecting some identity verification transactions between 02:58UTC to 11:13 UTC. During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.
All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
We are currently experiencing a delay in processing on all data centers for Identity Verification transactions. Transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.
Please note that All services remain functional at this time, and we will update here when the service is fully restored.
We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service
Posted Apr 23, 2026 - 03:05 UTC
This incident affected: SGP data center (Identity Verification Processing), US data center (Identity Verification Processing), and EU data center (Identity Verification Processing).