Delay in Transactions Retrieval - EU DC

Incident Report for Jumio

Resolved

We experienced a brief degradation in our EU data center at 19:33 UTC, which resulted in some delays in our transaction processing. Customers may have also experienced an increase in errors when calling our Retrieval API.

NOTE: All services remain functional at this time.

Apologies for the inconvenience.

Posted Aug 07, 2025 - 21:45 UTC