We encountered unexpected performance issues in one of our services, which prevented us from completing the scheduled maintenance in the SGP data center. This maintenance activity will be rescheduled. A new maintenance window will be communicated once confirmed.
We appreciate your understanding and patience. Please contact Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Posted Dec 10, 2025 - 17:12 UTC
Update
Update: The maintenance window is taking slightly longer than anticipated. We expect it to be completed shortly and will provide another update soon.
Posted Dec 10, 2025 - 16:02 UTC
Investigating
What services are impacted? No customer impact is expected at this time, but we will provide updates if anything changes.
- When will this happen? UTC time: December 10, 11:30 AM - 4:00 PM UTC
- Estimated maintenance window Up to 4hours and 30min
- Where can you see the latest status? We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.
If you have any questions about this maintenance event or require assistance during this time, Jumio Support is here to help. Visit us on the web at http://support.jumio.com or send us an email at support@jumio.com.
Posted Dec 09, 2025 - 20:00 UTC
This incident affected: SGP data center (Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Identity Verification Retrieval API, Identity Verification Callback).