All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Posted Oct 06, 2021 - 01:13 UTC
Update
We are currently experiencing a delay in processing on US, EU, and SGP data centers for Document Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.
Apologies for the inconvenience.
Posted Oct 05, 2021 - 15:46 UTC
Monitoring
We are currently experiencing a delay in processing on US, EU, and SGP data centers for Document Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.
Apologies for the inconvenience.
Posted Oct 05, 2021 - 14:23 UTC
This incident affected: SGP data center (Identity Verification Processing, Document Verification Processing), US data center (Identity Verification Processing, Document Verification Processing), and EU data center (Identity Verification Processing, Document Verification Processing).