2021-05-03 Delay in Processing Identity Verification Transactions (U.S./EU/SGP)
Incident Report for Jumio
Resolved
All backlogged transactions have been processed.

All incoming transactions continue to be processed at normal rates.

We apologize for any inconvenience this may have caused.
Posted May 06, 2021 - 22:50 UTC
Identified
We are currently experiencing a delay in processing US, EU and SGP data centers for Identity Verification transactions.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Posted May 06, 2021 - 00:24 UTC
Monitoring
We have resolved the technical issue and now we are working on the remaining backlog.

We will provide an update as soon as it becomes available.

We apologize for the inconvenience caused.
Posted May 04, 2021 - 21:54 UTC
Update
We’ve identified a technical issue and our engineering team is actively working to take all the appropriate actions to restore the services and speed up the processing to improve the overall situation. We apologize for the inconvenience caused.
Posted May 04, 2021 - 18:15 UTC
Update
We are currently experiencing a delay in processing US, EU and SGP data centers for Identity Verification transactions.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Posted May 03, 2021 - 21:13 UTC
Identified
We are currently experiencing a delay in processing US, EU and SGP data centers for Identity Verification transactions.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Posted May 03, 2021 - 20:00 UTC
This incident affected: SGP data center (Identity Verification Processing), US data center (Identity Verification Processing), and EU data center (Identity Verification Processing).