2021-05-05: Delay in Processing Document Verification Transactions (U.S./EU/SGP)

Incident Report for Jumio

Resolved

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.

Posted May 06, 2021 - 04:08 UTC

Investigating

We are currently experiencing a delay in processing on US, EU & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.

Posted May 05, 2021 - 13:49 UTC

This incident affected: US data center (Document Verification Processing), SGP data center (Document Verification Processing), and EU data center (Document Verification Processing).