The maintenance window has been completed and all Jumio services are back to normal operation. We apologize for the inconvenience caused.
Please reach out to Jumio Technical Support via email (support@jumio.com) or via our Support portal in case you have any questions/concerns.
Posted May 03, 2021 - 09:51 UTC
Update
The engineering team continues to work in bringing all the services back to normal. We will update you again in the next 60 min unless normal services resume much sooner.
Posted May 03, 2021 - 08:55 UTC
Update
Our engineering team is actively working to restore all services. We will update you again within the next 60 min unless normal services resume much sooner.
Posted May 03, 2021 - 07:58 UTC
Update
This is a notification to inform you that due to some technical issues the maintenance window is still on going. Please refer to monitor.jumio.com for the latest status. We will inform you when normal operations resumes. We apologize for the inconvenience. Questions? Please reach out to your account manager or Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via email (support@jumio.com) or via our Support portal Best regards, Jumio Support
Posted May 03, 2021 - 06:40 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 03, 2021 - 05:00 UTC
Scheduled
- What services are impacted? All Jumio services will be unavailable during this time.
- Why are we doing this? This maintenance window is needed to update and fine-tune the existing infrastructure. We apologize for the inconvenience caused. This will ensure that the system will be optimized for scalability and performance for the future.
The same window shown in different time zones for your convenience. UK BST: Monday May 3, 2021 Time: 6:00am - 7:30am US EDT: Monday, May 3, 2021 Time: 1:00am - 2:30am