2021-04-30: Delay in Processing Document Verification Transactions (U.S./EU/SGP)

Incident Report for Jumio

Resolved

This incident has been resolved.

Posted Apr 30, 2021 - 17:26 UTC

Identified

We are currently experiencing a delay in processing on US, EU & SGP data centers for Document Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.

Posted Apr 30, 2021 - 14:32 UTC

This incident affected: US data center (Document Verification Processing), SGP data center (Document Verification Processing), and EU data center (Document Verification Processing).