All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
99.9 % uptime
Today
performNetverify API Operational
90 days ago
99.9 % uptime
Today
Identity Verification Web Operational
90 days ago
99.9 % uptime
Today
Identity Verification SDK Operational
90 days ago
99.9 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
99.9 % uptime
Today
Identity Verification Processing Operational
90 days ago
99.9 % uptime
Today
Identity Verification Callback Operational
90 days ago
99.9 % uptime
Today
Customer Portal Operational
90 days ago
99.9 % uptime
Today
Doc Proof Processing Operational
90 days ago
99.9 % uptime
Today
Fastfill API Operational
90 days ago
99.9 % uptime
Today
Doc Proof Operational
90 days ago
99.9 % uptime
Today
AML Screening Operational
90 days ago
99.9 % uptime
Today
Jumio Platform Processing Operational
90 days ago
99.9 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
99.9 % uptime
Today
Authentication Operational
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Third Party Services Operational
CPF Validation Operational
Email Check Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 29, 2025

No incidents reported today.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
Delay in Processing Identity Verification Transactions
Resolved - We experienced a delay affecting a small number of identity verification transactions between 15:14:00 to 17:45:28 UTC . During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.

The issue has been fully resolved, and all processing has returned to normal operation. No further impact is expected.

We appreciate your patience throughout this incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Nov 19, 18:35 UTC
Monitoring - We experienced a delay in processing a small number of identity verification transactions across our US, EU, and SGP data centers between 15:14 and 15:22 UTC. If you submitted an identity verification transaction during this period, transactions routed to manual review may have experienced a minor delay in receiving callbacks and retrievals.

We want to emphasize that all other services remained fully operational throughout this time. Normal processing has resumed.

We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service
Nov 19, 16:07 UTC
Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

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