All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
99.9 % uptime
Today
performNetverify API Operational
90 days ago
99.9 % uptime
Today
Identity Verification Web Operational
90 days ago
99.9 % uptime
Today
Identity Verification SDK Operational
90 days ago
99.9 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
99.9 % uptime
Today
Identity Verification Processing Operational
90 days ago
99.9 % uptime
Today
Identity Verification Callback Operational
90 days ago
99.9 % uptime
Today
Customer Portal Operational
90 days ago
99.9 % uptime
Today
Doc Proof Processing Operational
90 days ago
99.9 % uptime
Today
Fastfill API Operational
90 days ago
99.9 % uptime
Today
Doc Proof Operational
90 days ago
99.9 % uptime
Today
AML Screening Operational
90 days ago
99.9 % uptime
Today
Jumio Platform Processing Operational
90 days ago
99.9 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
99.9 % uptime
Today
Authentication Operational
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Third Party Services Operational
CPF Validation Operational
Email Check Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
Delay in Processing Identity Verification Transactions
Resolved - We experienced a delay affecting a small number of identity verification transactions between 11:15 to 18:56:28 UTC . During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.

The issue has been fully resolved, and all processing has returned to normal operation. No further impact is expected.

We appreciate your patience throughout this incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Oct 27, 19:01 UTC
Monitoring - We experienced a delay in processing a small number of identity verification transactions across our US, EU, and SGP data centers between 11:15 and 12:06 UTC. If you submitted an identity verification transaction during this period, transactions routed to manual review may have experienced a minor delay in receiving callbacks and retrievals.

We want to emphasize that all other services remained fully operational throughout this time. Normal processing has resumed.

We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service.
Oct 27, 12:41 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Service Instability
Resolved - All Jumio services remain stable following continued monitoring after AWS’s full recovery. No further impact is expected. Transactions that failed during the outage will need to be resubmitted for processing.

We appreciate your patience throughout this incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Oct 21, 02:00 UTC
Update - AWS has confirmed that their services are now fully operational, and our internal testing indicates that Jumio services are functioning normally.

As with any large-scale recovery, some intermittent issues may still occur as traffic levels return to normal. We’re continuing to monitor closely system's performance and will take immediate action should any anomalies arise.

We appreciate your patience throughout this incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Oct 20, 23:45 UTC
Update - Our systems are currently partially processing transactions, and services have not yet fully returned to normal in the US data center. The disruption continues to be caused by an ongoing AWS incident in the US region.

There are no further mitigation steps available from our side at this time, and we are awaiting AWS to restore full functionality. Our engineering team is actively monitoring the situation and will act quickly to bring all services back to normal as soon as AWS resolves the issue.

We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Oct 20, 19:30 UTC
Update - We are continuing to observe partial recovery in AWS services affecting Jumio’s US data center. At this time some IDV transactions continue to be incorrectly rejected and delays in transaction processing are being observed across all data centers. Our engineering team is actively monitoring the situation and working closely with AWS to ensure full recovery as soon as possible.

We will continue to provide updates as AWS restores full service availability. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Oct 20, 16:24 UTC
Monitoring - We are pleased to inform you that AWS has gradually restored its services.
Though it is not completely resolved yet, we are seeing more transactions successfully processed in our US data center. We are actively monitoring the situation and continuing to reprocess the pending scans, which is expected to take a few more hours.

Additionally, we observed some slow processing cases for IDV in our EU and SGP data centers between 07:50 and 08:00 UTC. However, services in both data centers have been fully restored since then.

We apologize for any inconvenience and appreciate your patience.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com
Oct 20, 10:17 UTC
Identified - We are currently experiencing a service outage in our US data center due to an AWS server outage. The incident began around 07:11 UTC on 2025-10-20.

At 07:23 UTC, we identified the instability and are now working closely with AWS to urgently mitigate the issue.

In the meantime, please refrain from creating or updating any workflow rules on all data centers until the issue is fully resolved.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Oct 20, 08:11 UTC
Oct 20, 2025
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