All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
99.99 % uptime
Today
performNetverify API Operational
90 days ago
99.99 % uptime
Today
Identity Verification Web Operational
90 days ago
99.99 % uptime
Today
Identity Verification SDK Operational
90 days ago
99.99 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
99.99 % uptime
Today
Identity Verification Processing Operational
90 days ago
99.99 % uptime
Today
Identity Verification Callback Operational
90 days ago
99.99 % uptime
Today
Customer Portal Operational
90 days ago
99.99 % uptime
Today
Doc Proof Processing Operational
90 days ago
99.99 % uptime
Today
Fastfill API Operational
90 days ago
99.99 % uptime
Today
Doc Proof Operational
90 days ago
99.99 % uptime
Today
AML Screening Operational
90 days ago
99.99 % uptime
Today
Jumio Platform Processing Operational
90 days ago
99.99 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Third Party Services Operational
CPF Validation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
2025-01-15 - Delay in Processing Identity Verification Transactions
Resolved - All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates.
We apologize for any inconvenience this may have caused.
Jan 15, 07:43 UTC
Monitoring - Our first priority is to restore your services to full capacity and ensure that your end users have a better identity verification experience. We apologize for the disruption and the inconvenience we are causing.

We have identified the root cause of the problem and have taken steps to resolve the issue and taking measures to prevent a recurrence. All new incoming transactions are being processed at a normal rate, but we are still working through the remaining backlog which might still have some delay and will provide more information as it becomes available.

At 2:25 UTC on 2025-01-15, we discovered an instability in our EU DC which leads
-Increased processing delay for transactions on all data centers
-Increased error rate and potential degradation in quality
At 3:32 UTC on 2025-01-15, solution has been implemented and we are monitoring the status

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Jan 15, 04:25 UTC
Update - We are continuing to investigate this issue.
Jan 15, 04:02 UTC
Investigating - We are currently experiencing a delay in processing on EU data centers for Identity Verification transactions.

At 2:25 UTC on 2025-01-15, we discovered an instability in our EU DC which leads
-Increased processing delay for transactions on all data centers
-Increased error rate and potential degradation in quality

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Please know our engineering and operations teams are working hard to get everything up and running.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.
Jan 15, 04:01 UTC
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
Service Instability - EU DC
Resolved - We are pleased to inform you that the recent instability has been resolved, and our services are fully restored.
Jan 8, 16:02 UTC
Monitoring - We are pleased to inform you that our services are now restored. We are actively monitoring the service status to make sure everything is working as expected. We appreciate your patience.

For details of the service instability, please read below:

At 12:45 UTC on 2025-01-08, we discovered unexpected issues with all of our Identity Verification Web and SDK services in the EU datacenter.

As of 14:08 UTC on 2025-01-08, the service has been restored to proper functionality and is fully available.

If you have any questions, please contact Jumio Support at https://support.jumio.com.
Jan 8, 14:24 UTC
Update - We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with all our services in the E.U. We know this is customer impacting so we are working on it urgently.
The EU services were unavailable from: 2025-01-08 12:45 UTC

Description:
At 12:45 UTC on 2025-01-08, we discovered an instability in our EU DC.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Jan 8, 14:02 UTC
Identified - We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with all our services in the E.U. We know this is customer impacting so we are working on it urgently.
The EU services were unavailable from: 2025-01-08 12:45 UTC

Description:
At 12:45 UTC on 2025-01-08, we discovered an instability in our EU DC.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Jan 8, 12:45 UTC
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025
Service interruption - US DC
Resolved - We experienced a temporary service interruption in the US Data Center from 12:01 PM to 12:11 PM UTC. During this time, some of our services may have returned a 5xx error.

The issue has been resolved, and we are actively implementing measures to prevent similar occurrences in the future.

We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Jan 4, 12:01 UTC
Jan 3, 2025

No incidents reported.

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