All Systems Operational

About This Site

This page monitors the overall status of Jumio’s trusted identity applications. Disruptions related to a specific area of the application will be posted to this system dashboard. If you're experiencing an issue that has not been reported, please contact Jumio Support by visiting Jumio's Customer Knowledge Base, http://support.jumio.com.

New Customer Portal
If you're having trouble logging into the new Customer Portal, please refer to our knowledge base article:
https://support.jumio.com/hc/en-us/articles/360052757813-Why-I-am-not-able-to-login-to-the-Customer-Portal-

Uptime over the past 90 days. View historical uptime.
US data center Operational
90 days ago
99.9 % uptime
Today
performNetverify API Operational
90 days ago
99.9 % uptime
Today
Identity Verification Web Operational
90 days ago
99.9 % uptime
Today
Identity Verification SDK Operational
90 days ago
99.9 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
99.9 % uptime
Today
Identity Verification Processing Operational
90 days ago
99.9 % uptime
Today
Identity Verification Callback Operational
90 days ago
99.9 % uptime
Today
Customer Portal Operational
90 days ago
99.9 % uptime
Today
Doc Proof Processing Operational
90 days ago
99.9 % uptime
Today
Fastfill API Operational
90 days ago
99.9 % uptime
Today
Doc Proof Operational
90 days ago
99.9 % uptime
Today
AML Screening Operational
90 days ago
99.9 % uptime
Today
Jumio Platform Processing Operational
90 days ago
99.9 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
99.9 % uptime
Today
Authentication Operational
EU data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
SGP data center Operational
90 days ago
100.0 % uptime
Today
performNetverify API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Web Operational
90 days ago
100.0 % uptime
Today
Identity Verification SDK Operational
90 days ago
100.0 % uptime
Today
Identity Verification Processing Operational
90 days ago
100.0 % uptime
Today
Identity Verification Retrieval API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Callback Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Doc Proof Processing Operational
90 days ago
100.0 % uptime
Today
Fastfill API Operational
90 days ago
100.0 % uptime
Today
Doc Proof Operational
90 days ago
100.0 % uptime
Today
AML Screening Operational
90 days ago
100.0 % uptime
Today
Jumio Platform Processing Operational
90 days ago
100.0 % uptime
Today
Jumio Platform - Unified Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Third Party Services Operational
CPF Validation Operational
Email Check Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Scheduled Maintenance-SGP Data Center Capacity Load Test on December 10th
Resolved - We encountered unexpected performance issues in one of our services, which prevented us from completing the scheduled maintenance in the SGP data center. This maintenance activity will be rescheduled. A new maintenance window will be communicated once confirmed.

We appreciate your understanding and patience. Please contact Jumio Technical Support if you have any questions or concerns. You can reach Jumio Technical Support via our support portal.
Dec 10, 17:12 UTC
Update - Update:
The maintenance window is taking slightly longer than anticipated. We expect it to be completed shortly and will provide another update soon.
Dec 10, 16:02 UTC
Investigating - What services are impacted?
No customer impact is expected at this time, but we will provide updates if anything changes.

- When will this happen?
UTC time: December 10, 11:30 AM - 4:00 PM UTC

- Estimated maintenance window
Up to 4hours and 30min

- Where can you see the latest status?
We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions.

If you have any questions about this maintenance event or require assistance during this time, Jumio Support is here to help. Visit us on the web at http://support.jumio.com or send us an email at support@jumio.com.
Dec 9, 20:00 UTC
Dec 9, 2025
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage